Cargo Marketing Services
"Forward Computers has been Cargo Marketing Services' Freight Software provider for more than ten years. In this time we have witnessed its product grow alongside the demands of our industry and seen it develop innovative ideas that have assisted in the growth and success of our own business.
Forward Computers has always been very forward thinking and we anticipate many more years making advances with them in this ever changing technological world."
Mick Frearson, Managing Director
Economy Freight Services
In 1990, the company decided to invest in Freight Forwarding Software. Having chosen Forward Computers, from day one we were completely looked after by them through technical and software installation. This excellent level of support has continued through to the present day, where continued development and innovation in technology and software can otherwise soon leave the guys on the desk behind.
Forward Computers continue to develop new ideas and more efficient ways for us to process jobs, as well as keeping abreast of changes made by Customs - and also through to financial reporting, sales and marketing and, of course, communications.
We see Forward Computers and ForwardOffice as an integral part of our future.
Dave Byard, EFS Group Financial Director
Genesis Forwarding Services
"Even before the World Economic crisis we understood as a Company it was vital for us to operate effectively. We needed our staff to spend more time with our customers and less time in front of a computer. This meant that we had to ensure time was not wasted with a cumbersome and ineffective computer system.
Forward Computers provided us with a Global solution that allowed us to ensure all data was shared between our offices and vital information, such as Jobs and Invoices, were sent electronically. The introduction of the Global EDI system helped reduce the need for data entry by up to 70%.
The Global system has helped us meet our customers' needs with regards to added value services, such as reporting, Track and Trace, enabling us to improve our relationship with our customers. Adopting ForwardOffice across our global network was good for us and, more importantly, good for our customers."
Paul Guy, Director of Group IT
Laser Transport International
"Laser has been using ForwardOffice for over 20 years and has always considered Forward Computers to be a first class organisation to work with, in what is in our view a partnership, vital to the ongoing development of the Laser business.
FCL as an organisation fully understands the needs of the forwarding and logistics sector, and by appreciating its customers' requirements has developed exactly the right software systems to meet the challenges of today's business environment.
The profitable growth of Laser would not have been achieved without the benefit of a modern and continually developing software system, as provided by FCL, and I have every confidence in FCL continuing to provide Laser with an excellent service for many years to come."
Roger Arnold, Finance Director
MIQ Logistics Limited
MIQ Logistics has been working with Forward Computers for over 15 years now and consider them a strategic partner, rather than just a supplier.
Their software has enabled us to grow and adapt quickly to the ever-changing industry that is Freight Forwarding. One of our "pain" areas was Customs declarations through 3rd party gateways, now through the use of FCL's CSP-Connect this has transformed what was a process littered with delays and system failures to one of a smooth and trouble-free flow.
As we move onwards into 2012, we have demanding expansion plans throughout Europe and we see Forward Computers as being an integral player in the smooth integration of our new locations, through their software's ease of use, functionality and ability to cross international borders.
Forward Computers are innovative in concept and design, which shows through in their newer, customer-facing Web applications - FCL-ASP. MIQ Logistics as a company is making good use of these to interact with its customers and streamline its workflow.
The service we get from Forward Computers is always friendly, courteous and delivered in a professional manner. I would have no reservations in recommending FCL to anyone.
Mick Robinson, IT Manager
RW Freight Services
"As Forward Computers' first customer, we have re-aligned our business to their software package. ForwardOffice is highly adaptable and has been developed as IT technology has evolved - at no extra cost to us. The system has kept pace with our company's development, and enabled us to run a paperless ISO 9001 Quality System in conjunction with process control."
Stephen Willis, Managing Director
SBS Worldwide
"The adoption of ForwardOffice across our global operation has provided SBS with a fully scalable end-to-end supply chain solution. From freight and logistics to sales and marketing, the ForwardOffice system has strengthened the business by bringing its global divisions into synergy.
Staff and clients alike have benefited greatly from ForwardOffice's industry-complete and diverse range of add-on modules, which includes a robust EDI messaging infrastructure for connectivity to our clients and suppliers disparate systems. The technology's ability to capture data at source provides for our clients and partners needs with full end-to-end visibility. Utilising the Stock Control and Transport modules, we are able to provide a ‘Just-in-Time' logistics model, reducing our clients' local inventory and storage costs, thus increasing return on investment.
Forward Computers continues to be a key link in our business and development."
Tyrone Omidi, formerl IT Director, now Director and CTO, Virtualized Logistics
Unsworth Global Logistics
"When we started looking for a new system in early 2007, the one thing we valued most highly was to have a good integrated job costing system. But we also wanted the capability to produce documentation, do customs entries, produce quotes and handle sales enquiries. And we wanted better track and trace for our customers and partners, too. Forward Computers offered all that - and they seemed to have the best training and support to get us up and running in the shortest time possible.
We get much better tracking, with carefully structured levels of access, which improves security. A whole range of KPIs are listed, too, allowing us to measure our performance against pre-set criteria. For example, we can look at how long cargo spends in a transhipment point, how long it takes to de-van a container or on-time delivery of containers from port. An electronic dashboard gives us another dimension. We set up rules that trigger the software to show us data on a certain process or procedure, using the dashboard to drill down into that data. For example, if we asked the software to show us all shipments that are delayed by more than a certain time, we then get the details of the job and what happened to cause the delay.
We are now able to offer a superior level of service and much greater efficiency - and in these competitive times, no forwarder can ask for more."
Geoff Hogg, Managing Director
