"When we started looking for a new system in early 2007, the one thing we valued most highly was to have a good integrated job costing system. But we also wanted the capability to produce documentation, do customs entries, produce quotes and handle sales enquiries. And we wanted better track and trace for our customers and partners, too. Forward Computers offered everything and they seemed to have the best training and support to get us up and running in the shortest time possible.
We get much better tracking, with carefully structured levels of access, which improves security. A whole range of KPIs are listed, too, allowing us to measure our performance against pre-set criteria. For example, we can look at how long cargo spends in a transhipment point, how long it takes to de-van a container or on-time delivery of containers from port. An electronic dashboard gives us another dimension. We set up rules that trigger the software to show us data on a certain process or procedure, using the dashboard to drill down into that data. For example, if we asked the software to show us all shipments that are delayed by more than a certain time, we then get the details of the job and what happened to cause the delay.
We are now able to offer a superior level of service and much greater efficiency - and in these competitive times, no forwarder can ask for more."